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      • Why FUEL EU penalties cannot be added up correctly
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Fleettracker

Fleettracker Customer Support

Find out how we support you during your daily business.

How can I provide feedback about my experience with Fleettracker?

If you have any further questions or need assistance, don’t hesitate to contact Fleettracker Customer Support at support@herberg-systems.com or by calling +49 40/ 40 113 46 – 0. We’re here to help!

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What languages does Fleettracker Customer Support provide assistance in?

Our Customer Support services are available in English and German.

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Can I expect technical assistance from Fleettracker Customer Support?

Absolutely! Our Customer Support and development team is trained to assist you with technical issues, troubleshooting, account inquiries, and more. Simply reach out to us via email or phone, and we’ll do our best to resolve your concerns.

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What information should I include in my email or voicemail?

To help us assist you better, please provide as much detail as possible about your inquiry or issue. Include your contact information, account details (if applicable), and a clear description of the problem.

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Can I reach Fleettracker Customer Support outside of business hours?

For urgent matters outside of our regular business hours, please leave us a voicemail at +49 40/ 40 113 46 – 0. Our team will get back to you as soon as possible.

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How quickly can I expect a response to my email?

We strive to respond to all emails within 48 hours during our operational hours. However, response times may vary based on the volume of inquiries.

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The emission and consumption reporting solution for shipping companies

Herberg Systems GmbH
We digitize shipping.

Phone +49 40 4011346-0
Boschstraße 23 B
22761 Hamburg
GERMANY

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  • Home
  • Solutions
  • GHG/CO2 Regulations
    • EU MRV
      • MRV < 5000 GT
    • IMO DCS & CII
      • What is IMO DCS?
      • What is the Carbon Intensity Indicator (CII)?
      • CII example calculation
    • Fuel EU Maritime
      • What is Fuel EU Maritime?
      • Fuel EU Penalty example calculation
      • Why FUEL EU penalties cannot be added up correctly
  • Features
    • Daily reporting ship-to-shore
    • MRV & IMO DCS Data Quality Management
    • Verification & MRV/IMO DCS Certificates
    • Your daily CII Monitoring
    • Fleettracker FAQs
    • Video Tutorials
  • Login
  • Product Updates