Fleettracker FAQs
Frequently asked questions about Fleettracker.
Here we collected frequently asked questions about Fleettracker.
How can I provide feedback about my experience with Fleettracker?
- We value your feedback! If you’d like to share your experience, suggestions, or comments about our Customer Support, please email us at support@herberg-systems.com. Your input helps us improve our services for all our customers.
If you have any further questions or need assistance, don’t hesitate to contact Fleettracker Customer Support at support@herberg-systems.com or by calling +49 40/ 40 113 46 – 0.
We’re here to help!
What languages does Fleettracker Customer Support provide assistance in?
Our Customer Support services are available in English and German.
Can I expect technical assistance from Fleettracker Customer Support?
Absolutely! Our Customer Support and development team is trained to assist you with technical issues, troubleshooting, account inquiries, and more. Simply reach out to us via email or phone, and we’ll do our best to resolve your concerns.
What information should I include in my email or voicemail?
To help us assist you better, please provide as much detail as possible about your inquiry or issue. Include your contact information, account details (if applicable), and a clear description of the problem.
Can I reach Fleettracker Customer Support outside of business hours?
For urgent matters outside of our regular business hours, please leave us a voicemail at +49 40/ 40 113 46 – 0. Our team will get back to you as soon as possible.
How quickly can I expect a response to my email?
We strive to respond to all emails within 48 hours during our operational hours. However, response times may vary based on the volume of inquiries.
Can I suggest a new feature or improvement?
We welcome and appreciate your suggestions for new features or improvements to enhance your experience with Fleettracker. Your feedback plays a crucial role in shaping the future of our platform. Here’s how you can submit your suggestions:
- Email: Send an email to our Customer Support team at support@herberg-systems.com with the subject line “Feature Suggestion” or “Improvement Idea.” Please provide a detailed description of the feature or improvement you’d like to suggest. Include any relevant information, such as how you envision the feature working and the benefits it would bring to you and other users.
- Phone: If you prefer to discuss your suggestion over the phone, you can call our Customer Support hotline at +49 40/ 40 113 46 – 0. Our team will be happy to listen to your ideas and provide assistance.
- Feedback Form: Keep an eye out for any feedback forms or surveys that we may send out. These forms often include sections where you can share your suggestions directly with us.
Rest assured that all suggestions are carefully reviewed by our product development team. While we cannot guarantee the implementation of every suggestion, we value your input and take it into consideration when planning future updates and enhancements to Fleettracker.
Thank you for taking the time to help us improve Fleettracker! Your contributions make a difference in making our platform even better for you and our community of users.
What is Fleettracker?
Fleettracker is a Fleet Management System for ship owners and ship managers of seagoing vessels.